Skip to Content (Press Enter)

Health insurance basics

Health insurance basics

A beginner's guide to your health insurance plan. 

bnr-lookingforinsurance

Your ID card

Learn the parts of your member ID card. 

View sample ID card

What is an Explanation of Benefits (EOB)

Once a claim is processed, you will receive an EOB in your email or home mailbox.

View sample EOB

What is a Personal Health Statement (PHS)

For some claims, you will receive a PHS once they have been processed. 

View sample PHS

Frequently asked questions

A handy list of our most frequent inquiries.

View FAQs

Glossary

Definitions for frequently used insurance terms.

View glossary