Skip to Content (Press Enter)


Understanding your insurance

Health insurance basics

A beginner's guide to health insurance. 

Learn how it works


Find out more information on your health insurance benefits.

View benefits

Coverage policy and pre-certification/pre-authorization

Find out which procedures are covered by your policy or if your procedure requires prior authorization.

View coverage details

The BlueCard® program

Make sure your healthcare needs are met when traveling or living outside of Arkansas.

View BlueCard

Case management services

These services can help qualifying members navigate the healthcare system, lower costs and maximize their benefits.

Visit case management

Referral process for Primary Care Network

Find out more about getting referrals to a specialist from your primary care physician.

View referral process

Value-based care programs

Value-based care initiatives reward physicians for positive health outcomes and coordinating care. Find out more about programs like Patient-Centered Medical Homes (PCMH) or the Comprehensive Primary Care initiative (CPC, CPC+) and other programs using the value-based care model.

View value-based care

Your EOB

For some claims, you will receive an EOB once they are processed.

View sample EOB