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Member rights

Member rights & responsibilities

As a member, you have a certain rights and responsibilities, such as filing appeals, subrogation, privacy, nondiscrimination and more.

View your rights

Surprise billing notice

Under the Consolidated Appropriations Act of 2020, you may be protected from surprise or balance billing if you were treated by an out of network provider that you had no choice in using while being treated in an emergency room, a stand-alone emergency center, or in certain instances during a planned procedure at one of our in network facilities.

View notice

Report fraud and abuse

Find out how to spot and report fraud such as false claims, misrepresentation of services, medically unnecessary services and more.

Report fraud

Your right to privacy

Find out more about our privacy and security processes when it comes to your health and financial information, and learn how to file a complaint. 

Learn your rights

What is subrogation?

Subrogation refers to the legal right of an insurance company — after payment of a loss — to recover monies from the responsible party's insurance carrier. For BlueAdvantage, it refers to those times when another insurance carrier may be responsible for payment of medical care.

View subrogation