Resource center
Network Development Representatives (NDRs)
Medical network representatives are available to medical practitioners through our seven office locations throughout the state. Medical network representatives share information on our health plans and provider network activities. They also work with doctors and hospitals to resolve claims issues, help them file for reimbursement, answer billing and coding questions, and help in any way they can.
If you have questions, they are only a phone call away!
Select an office location below to view more information.
Northwest Regional Office — Fayetteville
Terry Rhoads
516 E. Millsap Road, Ste. 103
Fayetteville, AR 72703
Phone: 479-527-2359
Fax: 479-527-2323
Email: tarhoads@arkbluecross.com
Counties include: Baxter, Benton, Carroll, Madison, Marion, Newton, Searcy, and Washington.
Also includes Oklahoma counties of Adair and Delaware; and Missouri counties of Barry, Howell, McDonald, Ozark, Stone and Taney.
West Central Regional Office — Fort Smith
Terry Rhoads
516 E. Millsap Road, Ste. 103
Fayetteville, AR 72703
Phone: 479-527-2359
Fax: 479-527-2323
Email: tarhoads@arkbluecross.com
Counties include: Crawford, Franklin, Johnson, Logan, Polk, Scott, and Sebastian.
Also includes Oklahoma counties of Adair, Leflore and Sequoyah.
South Central Regional Office — Hot Springs
Renay Turner
1635 Higdon Ferry Road, Suite J
Hot Springs, AR 71913
Phone: 870-779-9109
Fax: 870-779-9138
Counties include: Clark, Garland, Hot Spring, Montgomery, and Pike.
Northeast Regional Office — Jonesboro
Alison Morrison
2110 Fair Park Boulevard, Suite I
Jonesboro, AR 72401
Phone: 870-974-5740
Fax: 870-974-5713
Email: apmorrison@arkbluecross.com
Counties include: Clay, Craighead, Crittenden, Cross, Fulton, Greene, Independence, Izard, Jackson, Lawrence, Mississippi, Poinsett, Randolph, Sharp, St. Francis, Stone, and Woodruff.
Also includes Tennessee counties of Shelby, Tipton, Lauderdale and Dyer; and Mississippi county of DeSoto; and Missouri counties of Pemiscot, Dunklin, Butler, Ripley and Oregon.
Central Regional Office — Little Rock
320 W. Capitol, Suite 900
P.O. Box 2181
Little Rock, AR 72203
Due to the number of medical professionals located in the Central Region, there are two network development representatives to assist our doctors and hospitals. Check the county list for each representative.
Tina Baggett
Phone: 501-378-3036
Fax: 501-379-4655
Email: trbaggett@arkbluecross.com
Counties include Cleburne, Perry, Pope, Pulaski*, Van Buren, White and Yell.
Pulaski County specialties:
- Allergy
- Anesthesia/Pain & Facility
- Chiropractic
- Dermatology
- Infectious Disease
- Labs
- Nephrology/ESRDs
- Obstetrics/Gynecology
- Ophthalmology
- Optometry
- Orthopedic/Hand Surgery
- Otolaryngology (ENT)
- Pediatric
- Physical Medicine
- Podiatry
- Pulmonary
- Radiology
Vacant
Counties include Conway, Faulkner, Grant, Lonoke, Prairie, Pulaski*, and Saline.
Pulaski County specialties:
- Cardiology
- Children's University Medical Group
- Family Practice/Internal Medicine
- Gastroenterology
- General Surgery
- Hematology/Oncology
- Little Rock Diagnostic Clinic
- Medical College Physicians Group
- Neurology/Neurological Surgery
- Pathology
- Physical, Occupational and Speech Therapy
- Plastic and Reconstructive
- Proctology
- Psychiatry/Psychology
- Rheumatology
- Urology
*Pulaski County is split between both representatives.
Southeast Regional Office — Pine Bluff
Jason Aud
509 Mallard Loop Drive
Pine Bluff, AR 71603
Phone: 870-543-2945
Fax: 870-543-2915
Email: jsaud@arkbluecross.com
Counties include: Arkansas, Ashley, Bradley, Chicot, Cleveland, Dallas, Desha, Drew, Jefferson, Lee, Lincoln, Monroe, and Phillips.
Also includes Mississippi counties of Tunica, Coahoma, Bolivar and Washington; and Louisiana parishes of East Carroll, West Carroll and Morehouse.
Effective January 1, 2020, dental administration services moved from Arkansas Blue Cross to USAble Life. Your current network manager is still available to provide the exceptional level of support you have come to expect from Arkansas Blue Cross, but their contact information has changed. Although Sheila Ward and Steven Seymour are employees of USAble Life, they will continue to provide dental provider relations for Arkansas Blue Cross.
Dental provider relations
USAble Life
Dental Provider Relations
P.O. Box 1650
Little Rock, AR 72203
Steven Seymour
Counties include:
Arkansas, Ashley, Baxter, Benton, Boone, Bradley, Carroll, Chicot, Clark, Cleveland, Dallas, Desha, Drew, Garland, Grant, Hot Spring, Jefferson, Lee, Lincoln, Madison, Marion, Monroe, Montgomery, Newton, Perry, Phillips, Pike, Pulaski*, Saline, Searcy, Washington and Yell.
Sheila Ward
Counties include:
Calhoun, Clay, Cleburne, Columbia, Conway, Craighead, Crawford, Crittenden, Cross, Faulkner, Franklin, Fulton, Greene, Hempstead, Howard, Independence, Izard, Johnson, Lafayette, Lawrence, Little River, Logan, Lonoke, Miller, Mississippi, Nevada, Ouachita, Poinsett, Polk, Pope, Prairie, Pulaski*, Randolph, Scott, Sebastian, Sevier, Sharp, St. Francis, Stone, Union, Van Buren and Woodruff.
*Pulaski County is divided between both representatives.
If customer service is unable to help, please have a reference number before calling or emailing for assistance.