Live chat
Chat online with customer service through Blueprint Portal. Live chat is available for most members.
Email us
As a member, you can email our customer service team anytime. We’re here to support you.
Call us
Need help by phone? View our list of customer service numbers to reach the right team.
- Claims
Check the status of a claim
- Coverage details
See what your plan covers
- Get your ID card
View or share a digital version of your member ID card
- Find a form
Get forms specific to your plan
- Copay and deductibles
Access your personalized copay and deductible details
Take your health insurance wherever you go
Blueprint Portal lets you manage claims and coverage information, access or request ID cards, find care and cost information, and much more. Need help with Blueprint Portal? Call 800-238-8379.
For the fastest service, call the phone number on the back of your member ID card.
General customer service lines
Customer Service, 888-872-2531
BlueCard® Eligibility, 800-676-BLUE (2583)
BlueCard Out-of-Area PPO Provider Names, 800-810-BLUE (2583)
Delta Dental, 800-462-5410
TTY (hearing-impaired), 711. Most members can also live chat with customer service in Blueprint Portal.
BlueAdvantage customer service note
BlueAdvantage Customer and Provider Service areas exist to allow customers and providers to verify benefits, check the status of claims and make other inquiries. Information, whether provided by a Customer Service Representative or Provider Service Representative, is kept as up-to-date as possible. However, the status of an employer group's contract with BlueAdvantage may change at any time, as may an individual's employment status. Such changes may not be immediately communicated to BlueAdvantage. In addition, the processing of a given claim may reveal information that affects the coverage for medical services. For these reasons, no guarantees of coverage can be provided, and verification of benefits does not constitute a guarantee of payment for medical services.
BlueAdvantage is an Independent Licensee of the Blue Cross and Blue Shield Association and is licensed to offer health plans in all 75 counties in Arkansas.