What if I don’t have my ID card yet, and I need dental services?

If you or a covered family member have not received your new ID card and need to make a dental appointment, call Arkansas Blue Cross customer service for UAS dental members at 844-662-2281. We can provide a temporary ID card and/or verify your coverage with a dental provider office.

The information on my ID card is incorrect – how do I get it fixed?

You or your covered family member can still use the ID number on your new card at dental provider offices even if the name is not exactly correct or your address is inaccurate. To correct ID card information, contact your UA Human Resources office. Once the HR office has updated information, it will be given to Arkansas Blue Cross and a new ID card will be generated and mailed. Arkansas Blue Cross cannot make changes to your member information unless it is provided by UA Human Resources personnel.

Welcome University of Arkansas System

Arkansas Blue Cross and Blue Shield is excited to offer affordable, broad access dental coverage to you and your family.

We look forward to serving you.

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Members have access to our 24/7, secure member website where you can view claims information, review doctors you’ve seen and more.

University of Arkansas System

Dental Benefits

Most of us are interested in saving money. When you know the details of your dental benefits -- and how to use them -- you're likely to pay less money out of pocket.

Arkansas Blue Cross and Blue Shield Select PPO Plus Network
Annual Deductible $50 per person ($100 maximum per family)
Annual Maximum Benefits $1,500 per person
Preventive Care – Cleanings, Exams, X-Rays 100% covered
Basic Care – Fillings, Extractions, Root Canals You pay 20%
Major Care – Crowns, Bridges, Partials, Implants You pay 50%
Orthodontia (dependent children under age 18)
Deductible None
Lifetime Maximum $2,000
Coinsurance 50%
View Details (PDF)

Dental Xtra

Research shows good dental health can dramatically improve your total health. That's why Arkansas Blue Cross offers extra dental benefits to members with diabetes, oral cancer, Sjögren's syndrome, cardiovascular disease, stroke or if they're pregnant. And these extra benefits (cleanings, maintenance, screenings, scalings and fluoride treatments) are covered at 100 percent when you see an in-network dentist.

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Frequently Asked Questions

Your dental plan will now offer an orthodontic benefit for covered dependents up to age 18. The orthodontic benefit includes a $2,000 lifetime maximum and is paid at 50 percent. It is not subject to the calendar-year deductible.

All other benefits and rates remain the same for 2018.

Your dental plan features the largest dental network in Arkansas — including more than 90 percent of all licensed dentists in the state — with access to a broad national network. You may visit any in-network dentist in the Find a Dentist search found on the UAS dental site; however a dentist listed as part of the Select PPO network will result in greater savings for you.

New treatment plan

Your orthodontic benefit allows you to pay your share of the cost in monthly installments instead of one large sum. Your orthodontist will submit a claim with the total cost, length and start date. The initial down payment will be $500 — you’ll pay $250. Remember, the plan has a $2,000 lifetime maximum, and benefits are paid at 50 percent (lifetime max is the total amount the dental plan will pay for orthodontic care).

The remaining balance will be divided by the number of months left in the treatment. You’ll pay 50 percent of each monthly payment until the $2,000 lifetime max is reached. After that, you’ll make the monthly payment in full.

Treatment in progress

Your orthodontist will submit a claim that indicates the total treatment cost, length and start date of treatment and the initial down payment. Arkansas Blue Cross will review the plan and determine the dental plan’s total liability based on the number of months remaining in the orthodontic treatment starting in January 2018. This amount will be divided by those months and a monthly payment will begin.

Yes, you and each enrolled family member will be mailed a new ID card before the end of the year.

Any carryover/rollover benefit dollars that you have previously earned will be available March 1, 2018. You will have access to your 2018 calendar-year maximum of $1,500 beginning January 1, 2018. If no more than $750 claim dollars are paid in a calendar year, your calendar-year maximum for the next year will increase by $375 to a maximum of $1,500. You can stockpile $1,500 total rollover dollars.

Yes, your plan includes Dental Xtra. The Dental Xtra program provides at-risk University of Arkansas System members with additional dental benefits when using an in-network dentist.

Dental Xtra provides two additional cleanings covered per year (a total of four) for members with one of the following qualifying conditions: diabetes, coronary artery disease, oral cancer, Sjogren’s syndrome, stroke or pregnancy. Dental Xtra benefits may not be combined by members with more than one condition.

To register for these additional benefits, select the “Enroll Now” button in the Dental Xtra section. You’ll receive a letter telling you about the additional dental benefits you’re eligible to receive.

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