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My BlueLine
No Buttons To Push
My BlueLine is an interactive voice-response system (IVR), which
recognizes speech patterns to answer questions when you call Customer Service.
The IVR system will immediately answer, and
you simply respond verbally to the questions asked by the system. Your
questions will be answered quickly and easily 24 hours a day, seven days a
week.
At any time during the call, you can say "Customer Service", and your call
will immediately be routed to the next available customer service
representative.
What information is available by using My BlueLine?
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Check status of claims.
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Check member eligibility.
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Order a new ID card.
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Order a claim form.
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Order a provider directory.
My BlueLine is not active for all BlueAdvantage customer service lines at this time. Please
call the toll-free number on the front of your identification card, and your
call will either be routed through the IVR or to the appropriate customer
service representative.
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