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Contact Us: Telephone numbers and addresses,
including e-mail.
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Benefits: Summaries of your plan benefits. (You will need your ID number
to access your benefit information.)
- Fraud and Abuse: Information
about reporting insurance fraud, which drives up premiums for everyone.
- Frequently Asked Questions:
Answers to specific questions about our products and services.
- How To File a Claim:
A description of how to file a claim for health-care services.
- My BlueLine:
24-hour-a-day, 7-day-a-week interactive voice-response telephone system, which allows
you to ask questions about your health plans in everyday language and retrieves
the answer for you.
- MyBlueprint: 24-hour-a-day, 7-day-a-week
secure self-service center, which allows members to check eligibility, check claim
status or order a replacement ID card.
- Referral Process for Primary
Care Network (PCN): Information about obtaining referrals if your health
plan has a primary care network.
- Understanding Your Explanation
of Benefits (EOB): How to interpret the information on your Explanation
of Benefits.
- Member Discounts: Information
about discounts available to BlueAdvantage group members for health club memberships,
sporting goods, exercise equipment and diet programs.
You will find a link to e-mail Customer Service at the bottom of each page
within our site. If you prefer to talk to someone by telephone, see
Contact Us for helpful telephone numbers. In that section, you also will
find a Regional Offices map, accompanied by
the location, address and telephone numbers for the BlueAdvantage office that serves
your area of the state.
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